As many of you know, I am veteran, having served 24 years in the US Army. You may also know the Department of Veterans Affairs has come under intense scrutiny [deservedly so] for its failure to provide timely service to many of our veterans.
I recently enter the system as a patient–that means I can be seen for care other than emergency. Like some, I had a long wait period [about 10 months] before my patient status was confirmed. After that, things have been very good at my local VA Medical Center–Fayetteville, NC.
Things I like:
- Vets are assigned a care team called a PACT [Patient Assigned Care Team]. This means I see the same doctor and nurses for general health care.
- Check in for all appointment is by Kiosk using my Vet ID Card.
- No long waits for care. Check in and get called within 5-10 minutes. I’ve experienced fewer several times.
- Care providers seem happy and helpful. At this point, I’m comfortable that I can receive quality health care from my local VA hospital.
- Last, but certainly not least, is My HealtheVet–the subject of this article.
My HealtheVet is VA’s online personal health record. It was designed for Veterans, active duty Servicemembers, their dependents and caregivers. My HealtheVet helps you partner with your health care team. It provides you opportunities and tools to make informed decisions and manage your health care
I have a premium account. With it, I can see more information regarding my health care.
Premium Account – This account is only for Veterans and/or VA Patients. It gives users the highest level of access to My HealtheVet features. To get this type of account you need to go through Authentication* and have your My HealtheVet profile information (full name, Social Security Number (SSN), date of birth (DOB) and gender) linked to VA/DoD records. After you register, your account type will be displayed in the Member Login box. Those with a Premium Account will have after their name.
* This is a process by which VA verifies a Veterans’ identity before allowing access to their VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.
With a Premium Account you may use My HealtheVet to view key portions of your VA health record, such as:
- VA Admissions and Discharges (including discharge summaries) – Discharge Summaries are available 3 calendar days after they are completed.
- VA Allergies
- VA Appointments (future)
- VA Appointments (limited to past 2 years)
- VA Demographics
- VA Electrocardiogram (EKG)
- VA Immunizations
- VA Laboratory Results: Chemistry/Hematology/Microbiology – VA Laboratory Results are available 3 calendar days after they have been verified. Depending on the type of test, some laboratory results may not be available right away.
- VA Medication History
- VA Notes – VA Notes written from January 1, 2013 forward are available 3 calendar days after they have been completed and signed by all required members of your VA health care team.
- VA Pathology Report: Surgical Pathology/Cytology/Electron Microscopy. VA Pathology Reports are available 14 calendar days after they have been completed. Some studies done at a non-VA facility may not be available or they may not necessarily include an interpretation.
- VA Problem List – Your VA Problem List contains active health problems your VA providers are helping you to manage. This information is available 3 calendar days after it has been entered. It may not contain active problems managed by non-VA health care providers.
- VA Radiology – Your report is available 3 calendar days after it has been verified by members of the VA health care team
- VA Vitals and Readings
- VA Wellness Reminders
- VA electronic health record information such as VA Continuity of Care Document (VA CCD) and other information as it becomes available
- Department of Defense (DoD) Military Service Information
In addition you may be able to:
- Use the VA Blue Button to view, save download and/or print your VA health and DoD Military Service Information. You can also share this with your caregiver, non-VA provider or others you trust.
- Download your VA Continuity of Care Document (VA CCD). This is a standard electronic exchange document, used for sharing patient information. The VA CCD will be a summary of important health information from the Veterans VA Electronic Health Record.
- Use Secure Messaging to communicate online with your VA health care team. You may send messages to request or cancel VA appointments. Use it to ask about lab results or find out about a medication or health issue. Or simply to discuss other general health matters.
Overall, I am pleasantly satisfied with the care I have received since entering the VA Health Care System. Props to the Fayetteville Veterans Affairs Medical Center.