Apple TV ~ Early experiences, 11/29

Apple TV 2I have a second generation Apple TV—ATV 2ATV2. So far, it seems to be a practical device and fun to to use when the networking/HomeShare works. AirPlay [the ability to play music [and later videos] is so cool.

That is, I’m able to select ATV2 at a computer with iTunes installed or my iPhone, with the Apple Remote App installed and hear the music from that system. iTunes TV, iTune & Netflix movies, Flickr pictures, YouTube,  and more can be streamed to the Apple TV.

It is functional enough that I hope to add more to my home system. The rub is HomeShare is NOT working on my main computer. I have tried everything I know to do as a computer tech. I am now working with Apple Technical Support to find a solution for this problem. It is one that is well documented as a consumer experience.  I wish it were one I did not have.

I am hopeful.

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Author: jalexartis

Avid cyclist, who loves photography, technology, blogging & cooking...

7 thoughts on “Apple TV ~ Early experiences, 11/29”

  1. Issues as I have found them in my home setup and presented to Apple.

    Apple Support [elevated],

    I was hoping to receive a return call from my second call yesterday. I really want to resolve this problem. I’m hoping you have seen some of the Internet banter. Anyway, here is feedback from yesterday:

    1. The SHARE Tree shows in iTunes on my second Windows 7 Professional Laptop. I can see the share from my 1st Laptop, also Windows 7 Professional.
    2. The ATV2 icon shows on the lower right of iTunes on LT@2
    3. I can play music for my iTunes Library on LT#2, as well as play music using ATV2. This is also true of the HomeShare from LT#1.
    4. Frequently the music stops. When it does, ATV2 then reverts to the library display.
    5. I see only the HomeShare for LT#2 in the ATV2 Computer Page. I can browse and play music from LT#2.
    6. I NEVER see the HomeShare from LT#1 on the ATV2 Computer Page.
    7. I have NOT seen the HomeShare from LT#2 within iTunes of LT#1.
    8. I have NOT seen the ATV2 icon on the lower right of iTunes.
    9. The iPhone Remote APP only shows the HomeShare from iTunes on LT#2. Otherwise, it seems to work properly, and delightfully, I add.

    Conclusion: Apple TV seems to interface properly between iTunes on my second LT, except for the unexplained stops the occur in music. I have had completes songs play. For reasons, I cannot find, there are problems with the interface with LT#1, albeit, its HomeShare Library has shown in the SHARE Tree of LT#2. It seems to me, I do not have a router problem. I do not think I have an Apple TV2 problem, per se. It seems I have a iTunes problem on LT#1. I did a complete removal [as per these instructions] and reinstall. My Windows 7 Firewall was off. I stopped my Anti-virus Software [NOD32 from Eset]. Both LTs are 64-bit machines.

    Where do we go from here. I want to buy 2 more ATV2, but will not until this one works properly. I am also a blogger and will soon comment again on my ATV2 experiences.

    I hope this information is useful and that I will hear from you again soon.

    Best regards,

    Jim Artis

    I called yesterday [call #3 to this tech] to get an e-mail address to send the text above. I received an apology for the missed call on Sunday. I think I am in good hands. I hope I do not have to go to the extreme of a clean OS install on my main computer. I’ve sent technical reports for engineer analysis. The hope is that they will see the source of the problem. My fingers are crossed.

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  2. Hi, Do you use your iPhone as a mobile hotspot? What do you think of it? I just bought a TMobile with wifi hotspot and it’s slower than a dial up connection when used with a laptop.
    thanks
    C

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    1. Hi Ciao,

      I have not used my iPhone as a mobile hotspot. I have not yet had the need. My grandson explored that with the 3GS I gave him. If I do, I’ll let you know. The best. –jim

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  3. Received a status update from my Apple support technicial. Engineering finds nothing unusual in the reports rendered from my computer and iTunes. I tried a wireless connection versus a ethernet [LAN] connection–no change.

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    1. It is now off to the inevitable and all that entails–a clean OS install and applications setup. I will not use my current SATA HD. I have another one in this computer for backups. I’ll use it and if this step does not work, I can go back to where I was. Plus my data is preserved without a specific backup. By morning, I will know for sure. Stay tuned…

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  4. It was my computer all along

    Good Morning Tech’s Name,

    The wireless test was fruitless; however, the clean install fixed the problem [whatever it was]. My first app installed was iTunes. It setup a SHARED tree automatically and added Apple TV without me doing anything. Turning on Home Sharing immediately added my library [empty at the moment] to the Apple TV Computer list. Of course, I see the shared library from LT#2 as a branch of the SHARED tree.

    Thanks for your time and patience. What a shame so many experience problems similar to mine. Maybe Apple should say when all else fails, do a clean install. I’m amazed how automatic the setup is when everything works. THANKS Tech’s Name!!!

    Best regards,

    Jim Artis

    There is a process to find and fix a problem. There may have been a remedy short of a clean install, but the cost of finding it can be tremendous. I worked this over a week and ask for Apple’s help on Sunday. We took prudent steps. In the end, the cure-all worked. Some other issues may have been resolved also. As I complete my setup, I’ll be looking to see what breaks the Home Share. This phase is over. Thanks to Apple and interested readers. –jim

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