Late last night [or early this morning], around 2:00 a.m., I setup my Tanita BC-1000 Scale, ANT+ USB Stick, and Garmin FR60 Watch, that I received yesterday. The entire process was like magic—uneventful. What a delight to have everything work so smoothly. Thank goodness I have Internet access because I had to download drivers from Garmin for the ANT+ USB stick [seems they would have been on one of the CDs in the package]. Also, to use the FR60 with Garmin Connect [GC] I had to download and install the ANT Agent. At the end of the process all I did [save weighing] worked. GOOD! [pity the poor soul who has no Internet and only wants the watch integrated with the ANT+ stick and the Healthy Edge Software]. GC has a real nice wizard for the setup.
Okay, around 8:20 a.m. [after all I was up until about 4:00 a.m.] and was in no hurry to experience the joy of all this new technology. Hey [like magic] when I come near the computer, my weight data is transferred to the Healthy Edge Software.—COOL! Go to GC, no data. I’ve been reading their forum and was not surprised, although disappointed. I wanted to write about SUCCESS!
Called Garmin support and they had no explanation as to why. The tech has his data transferred to GC without problems. He ask basic questions [answers I had already given when I introduced the problem to him]. I hate it when techs do not listen. [I had the conversation with Zeke in reply to his morning blog comment–cmt1] The tech had me do a dummy activity [press start & then stop a few seconds later. It transferred. Now he knows for sure it should work. He placed me on hold—I weighed again—same thing, until I hung up and then the magic. The data transferred to GC. There was a delay—don’t know why. [See cmts. 2&3].
I’ll see what the next weigh-ins bring. Now, ordinarily I would have tried again just to see if it worked. I was spoiled by all the forum comments where I was not surprised the transfer did not work. Rather than "waste my time" on a forum post, I called support as soon as they opened. I likely used more time having done so, than doing some basic isolation on my end. Oh well…
I still like the package. Setting up new devices & their software can be problematic. Hey, not as bad as back in the ’80s.
BTW, The health Edge Software from Competitive Edge is a nice package!